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| Shipping, Returns, DamagesMost items are shipped directly from suppliers and manufacturers and ship within 2-5 business days. Most items are received within 10-14 days from order date. Fed Ex Ground, and UPS Ground are primary delivery services except for truck only items. I cannot not ship to APO addresses and only ship within the CO US for shipping price listed. For Alaska, Hawaii, and Canada please email me to see if I can ship there and the shipping charge. If an item is not received within the time period mentioned contact me and I will receive a tracking number. Shipping prices are fixed for each item.
If you choose to cancel your purchase and it has not been shipped that is not a problem. If it has been shipped you must refuse acceptance however you still may be charged for a shipping charge. If an item is damaged in shipment, either refuse the item or contact me right away. If there are any damaged or defective parts these parts can be replaced. Minor damage can generally be repaired by a Furniture Medic or Furniture Repairman. West Furnishings reserves the right to repair minor damage rather than return and send a new unit.
If you receive your item and decide you don't want it, you may return your product within 30 days as long as it has not been assembled and is still in the original manufacturers packaging. It needs to still be in a condition to be sold as new. However shipping charges are not refundable (including actual original shipping charges on free shipping items) and a 15% restocking fee generally applies. Online pictures can at times vary slightly from actual finishes. Different computers can show pictures slightly different so this must be assumed by the customer.
Contact me via email at westfurnishings@att.net with any problems. Damaged items or missing parts must be reported within 5 days. If damaged, keep original packaging for claims inspection.
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