Returns Policy
Clear return support for furniture orders.
West Furnishings handles return questions with clear steps, careful review, and support designed for furniture, oversized items, and supplier-fulfilled products.
Start with support
Contact us before sending anything back.
Returns must be reviewed first so customers receive the correct instructions, return location, and eligibility guidance for the item.
Return Details
What to review before starting a return.
Return eligibility depends on item condition, packaging, supplier rules, delivery method, and written authorization.
Timing
30-day return window
Return requests should be started within 30 days after receiving the item. Items must be unused, unassembled where applicable, in original packaging, and include proof of purchase.
Large items
Furniture and oversized items
Furniture returns may depend on item type, supplier rules, condition, packaging, delivery method, and whether the item shipped by parcel, freight, local delivery, or white-glove delivery.
Cost review
Return costs
Customers may be responsible for return shipping, freight charges, and supplier restocking fees unless the item arrived damaged, defective, or incorrect.
Approval first
Return authorization
Do not send items back without written return authorization. Approved return locations may vary by product, supplier, manufacturer, or fulfillment partner.
Photo support
Damage or wrong item
Inspect orders as soon as they arrive. If an item is damaged, defective, or incorrect, contact support promptly with order details and clear photos.
Eligibility
Non-returnable items
Custom orders, special orders, made-to-order items, clearance items, final-sale items, opened or assembled items, and items not in original packaging may not be eligible for return.
Before requesting a return
A few details help us review the request faster.
Furniture returns need careful review because product condition, packaging, freight handling, and supplier return locations can vary.
Contact SupportCustomer Assistance
Questions about returns or damage claims?
Contact support with your order details and photos when damage, defects, or incorrect items are involved.