Terms of Service
Terms for using and shopping West Furnishings.
By visiting the website, submitting information, creating an account, or purchasing from West Furnishings, customers agree to the posted store policies, including shipping, returns, warranty, privacy, and these terms.
Last updated
June 9, 2026
For furniture and oversized items, customers should confirm dimensions, delivery access, product details, and shipping information before completing an order.
Store Terms
Clear terms for product, checkout, delivery, returns, and support.
West Furnishings uses a support-first shopping experience for furniture orders, especially where product availability, supplier rules, freight delivery, or customer delivery access may need review.
Store use
Online store
West Furnishings is powered by Shopify for ecommerce checkout, payment, order, and policy workflows. Purchases are made with West Furnishings.
Product details
Products and availability
Product details, pricing, images, dimensions, materials, finishes, and availability may change. Images and colors may vary because of lighting, displays, supplier data, and natural material variation.
Order review
Orders
Orders may be reviewed, held, changed, declined, or canceled for product availability, supplier restrictions, payment issues, shipping limitations, address issues, suspected fraud, or pricing errors.
Checkout
Pricing, taxes, and payment
Prices are listed in U.S. dollars unless stated otherwise. Taxes, shipping, delivery, handling, freight, and other charges may be added at checkout.
Delivery
Shipping and delivery
Shipping and delivery are governed by the Shipping Policy. Delivery dates are estimates and may vary by item, supplier, carrier, destination, and delivery method.
Returns
Returns and refunds
Returns and refunds are governed by the Refund and Return Policy. Furniture, oversized items, supplier-fulfilled items, opened items, assembled items, and items not in original packaging may have special restrictions.
Warranty
Warranty and product support
Warranty coverage and product support may vary by product, brand, supplier, manufacturer, material, condition, documentation, and customer use.
Inspection
Damage and delivery concerns
Customers should inspect items when they arrive and contact support promptly with order details and clear photos when damage, defects, or incorrect items are involved.
Customer responsibility
Review product and delivery details before purchase.
Furniture purchases often involve measurements, freight delivery, supplier availability, and product-specific details. These details should be reviewed before checkout whenever possible.
Questions
Need help with store terms?
Contact support before placing an order if you have questions about products, delivery, returns, warranty, privacy, or store policies.