Arcadia Spa

Supplier product details

Shipping & Delivery Access

Hot tubs and spas are heavy freight items. Before ordering, confirm site support, access path, electrical needs, offloading requirements, and final delivery method.

• Ships only after supplier availability and delivery path are reviewed.
• Final freight method, appointment requirements, delivery level, and delivery cost are confirmed before ordering.
• Delivery address, ZIP code, access path, driveway/gate constraints, stairs, and placement area should be reviewed in advance.
• Confirm slab/deck support, filled weight considerations, electrical service, and route from curb or delivery point to final placement.

Returns, Damage & Approval

Return eligibility for supplier-fulfilled Showcase pieces must be reviewed and approved before any item is sent back. Do not ship a return without written instructions.

• Unused, uninstalled, unassembled items in original packaging are the standard return baseline unless the supplier states otherwise.
• Oversized, freight, configured, installed, used, or assembled items may have limited return eligibility and may involve return freight, restocking, inspection, or supplier approval requirements.
• Damage, incorrect items, or delivery issues should be reported quickly with photos, packaging photos, and delivery notes so a carrier/supplier claim can be reviewed.
• Final return eligibility, return address, fees, and timing are confirmed before ordering or before any return is started.